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Why should I patronize USA Pet Express?
Shopping USA Pet Express will allow you to shop for all your pet's needs from the comfort of your home. Besides the ease and convenience of making all your purchases online and having them delivered right to your door, shopping with USA Pet Express guarantees that you will get the lowest prices available on the best products available.
Does USA Pet Express offer price matching?
Yes, if you can find the same product for a lesser price on a competitor web site, USA Pet Express will match the lower price.
What products are available through USA Pet Express?
All your favorite brand name products, like Heartgard, Heartgard Plus, Nutgard, Frontline, Frontline Plus, Vectra, and Sentinel, to list just a few. Generic brands are also available for an even greater savings. You can shop by product category, by brand, or by your pet.
How long will it take for my pet supplies to arrive?
Do to the volume of orders received daily by USA Pet Express, please allow 2 to 3 business days for your order to be processed and then another 7 to 12 business days for your order to be delivered in the United States. If you have any questions about your shipment, you can contact the USA Pet Express Customer Service Department by email at firstname.lastname@example.org.
How much will the shipping and handling cost me?
The USA Pet Express ship by Flat Rate Airmail and costs $6.95 regardless of the number of items in you order. If you place an especially large and/or bulky order, an additional charge may be assessed, in which case you will be notified of what those charges will be before your order is shipped.
What are my payment options?
At the present time USA Pet Express accepts payment by Master Card or Visa credit cards or debit cards. The sites employs 128-bit encryption to ensure the safety of you personal and financial information.
Can I return an order?
USA Pet Express offer a 100 percent satisfaction guarantee and will refund your money on any unopened product. Unlike with most companies, USA Pet Express will also refund the money you paid for the shipping and handling of the order you are returning. All you have to do is contact their customer service department within 30 days of receiving the products and explain why you are not 100 percent satisfied. If they cannot rectify the cause of your dissatisfaction, they will issue you a RMA (Return Merchandise Authorization) Number. Depending on the reason for the return, they may assess a 20 percent restocking fee. Also, product sold as a sale item, are not returnable.
How can I communicate with USA Pet Express?
If your concerns are pressing, you can call toll free Monday through Fridays between 7:00 AM and 3:30 PM Pacific Standard Time. The toll free number is 1-888-798-9128. you may also communicate with them using their online contact form. You may also use Live Chat, when available.